USTaxPenaltySaverContact Us
Have a question? We're here to help.
Get in Touch
Response Time
We typically respond within 24 hours during business days (Mon-Fri, 9am-5pm ET).
What We Can Help With
We CAN help with:
- Questions about our calculator
- Technical issues with the site
- Understanding your results
- General penalty information
- Billing and account issues
We CANNOT help with:
- Personalized tax advice
- Filing your taxes
- Representing you to the IRS
- Legal advice
- Specific IRS account questions
Important Note
USTaxPenaltySaver is not a tax preparer, CPA firm, or law firm. We cannot provide personalized tax, legal, or financial advice. Our support team can help with questions about our calculator and service, but for advice specific to your tax situation, please consult a licensed tax professional.
Support FAQ
Quick answers to common questions
We typically respond to all inquiries within 24 hours during business days. For urgent issues, please include "URGENT" in your subject line.
No. USTaxPenaltySaver is a calculator tool only. We provide penalty calculations and educational information, but we cannot file taxes, represent you before the IRS, or provide personalized tax advice. For that, please consult a licensed CPA or tax attorney.
Please contact us with the details of your calculation (tax amount, dates, etc.) and what you believe is incorrect. We take accuracy seriously and will investigate promptly.
Yes. If you're not satisfied with your report, contact us within 14 days of purchase and we'll issue a full refund. No questions asked.