USTaxPenaltySaver14-Day Satisfaction Guarantee
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your report, you may request a full refund within 14 days of purchase — no questions asked.
1. Eligibility
Our 14-day refund policy applies to the following purchases:
- One-time reports — Personal (Form 1040) and Business (Form 1065/1120-S) penalty reports
- PDF report downloads — Any paid downloadable report
For API subscription plans, see "API Subscriptions" below.
2. How to Request a Refund
To request a refund, email us at support@ustaxpenaltysaver.com with the following information:
- Your order confirmation email or transaction ID
- The email address associated with your account
- Reason for the refund (optional, but helps us improve)
You may also request a refund through our contact form.
3. Refund Processing
| Step | Details |
|---|---|
| Acknowledgment | We will confirm receipt of your request within 1 business day |
| Review | We verify the purchase date falls within the 14-day window |
| Refund issued | Refund is processed to the original payment method within 5-10 business days |
| Confirmation | You will receive an email confirming the refund has been issued |
Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement after it has been issued.
4. API Subscriptions
API subscription plans (Pro Developer Plan, Enterprise) operate on a recurring billing cycle:
- You may cancel your subscription at any time from your account dashboard
- Cancellation takes effect at the end of the current billing period
- You retain access to the API until the end of the period you have already paid for
- Partial-month refunds are not provided for subscription cancellations
If you experience a technical issue that prevents you from using the API, contact us and we will work with you to resolve it or provide a credit toward future billing.
5. Payment Disputes
If you believe you have been charged in error, please contact us before initiating a chargeback or dispute with your bank. We are committed to resolving billing issues promptly and directly. Filing a chargeback without first contacting us may result in delays and account restrictions.
6. Contact Us
For refund requests or billing questions:
USTaxPenaltySaver — Billing Support
Email: support@ustaxpenaltysaver.com
Contact Form