Free Reasonable Cause Letter for Missing Records

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You could not get records you needed from an employer, bank or other third party.

When to use this template

  • A third party (employer, bank, broker) did not send records you needed.
  • You asked for them in good time, more than once, and kept proof.
  • You filed as soon as you got the records or a workable substitute.

Reasonable cause letter: Unable to Obtain Records

Replace every [bracketed] blank with your own facts and dates, and delete what does not apply. Only state what you can document.

39 blanks to fill in

[Your full name] [Spouse's full name, if a joint return (optional)] [Street address] [City, state and ZIP code] [Daytime phone number]

[Date]

Internal Revenue Service [Address from your notice, or the IRS address for your state]

Re: Request for penalty relief for reasonable cause (Unable to Obtain Records) Taxpayer: [Your full name] Taxpayer ID: [SSN or ITIN] Tax form and year: [Tax form, for example 1040], [Tax year] Notice: [Notice number, for example CP14] dated [Notice date] Penalty: [Penalty name, for example failure-to-file], [Penalty amount]

Dear Sir or Madam:

I am asking the IRS to remove the [Penalty name, for example failure-to-file] penalty of [Penalty amount] for tax year [Tax year] for reasonable cause. Below I explain what happened, how it kept me from complying, and what I did to comply once I could. Copies of supporting documents are enclosed.

1. What Happened

I was unable to file my [Tax Year] tax return by the deadline because I could not obtain [Records Needed] from [Third Party]. I needed these records to [Why Records Were Needed]. I first requested these records on [First Request Date] and made [Number of Attempts] attempts to obtain them.

2. How It Prevented Compliance

Without [Records Needed], I was unable to [What You Could Not Do] because [Specific Reason]. The [Third Party] [Why Records Were Unavailable]. I could not use alternative information because [Why No Alternative]. I had no other source for this information because [No Other Source].

3. Ordinary Business Care Exercised

I exercised ordinary business care by [Care Exercised]. My attempts to obtain the records included: (1) [Attempt 1], (2) [Attempt 2], and (3) [Attempt 3]. I also tried alternative approaches: [Alternative Attempts]. I have a history of [Compliance History].

4. Corrective Actions Taken

Once I was able to obtain the necessary records [How Records Were Obtained], I immediately [Corrective Actions]. I [Filing/Payment Action] on [Compliance Date]. The records were finally obtained on [Date Records Obtained], which was [Delay Explanation].

For these reasons, I ask the IRS to remove the penalty. If you need more information, you can reach me at [Daytime phone number]. Thank you for considering my request.

Sincerely,

[Signature] [Your full name]

[Spouse's signature, if a joint return (optional)] [Spouse's full name, if a joint return (optional)]

Enclosures: - Copy of notice [Notice number, for example CP14] - Copies of Record Requests - Evidence of Third Party Unavailability - Timeline of Attempts

Free to copy, edit and send — anyone may use this text for any purpose, no credit needed. Template licence

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What to attach

  • Copy of the IRS noticeRequired

    All pages.

  • Copies of Record RequestsRequired

    Letters, emails, or faxes requesting the records

  • Evidence of Third Party UnavailabilityRequired

    Proof the third party could not provide records

  • Timeline of AttemptsRequired

    Written timeline showing all attempts with dates

  • IRS Wage and Income TranscriptOptional

    Form 4506-T request showing you tried to get IRS records

  • Pay Stubs or Bank StatementsOptional

    Alternative records you attempted to use

Where to send it

If you are answering a notice, mail your request to the return address on that notice.

No notice? Use the IRS address for your state below. It is the address for Form 1040 returns without a payment; business and other returns use different addresses.

Keep a copy of everything you send, and use a mailing method that gives you proof of mailing.

Where to file addresses on irs.gov

Make your letter stronger

What to stress

  • You started requesting records WELL BEFORE the deadline
  • You made MULTIPLE attempts using DIFFERENT methods
  • The records were ESSENTIAL and had no substitute
  • The third party was UNABLE to provide records (not just slow)
  • You filed PROMPTLY once records became available
  • You explored ALTERNATIVE sources (IRS transcripts, pay stubs, etc.)

What not to say

  • "I was waiting for my W-2" without documenting follow-up attempts
  • "My employer was slow" - you need to show they could NOT provide, not just slow
  • Single request without follow-up is not diligent
  • "I didnt know I could get an IRS transcript" - shows lack of care
  • Waiting until after the deadline to start requesting records
  • "I assumed they would send it" - assumes dont show care

Common reasons the IRS says no

  • Only one request made without follow-up
  • Requests started after the deadline had passed
  • Records were available from alternative sources
  • Third party was slow but eventually provided records
  • Taxpayer could have filed extension while waiting
  • Extended delay between obtaining records and filing

Related free templates

Questions about this template

The IRS may ask this. Explain why estimates or substitutes, such as an IRS wage and income transcript, were not possible, or say when you used them.

Copies of your requests (emails, letters, call notes), the replies, and the date the records arrived.

Generally no. This template is for records that were outside your control.

IRS sources

General information and a self-help template, not tax or legal advice. No professional relationship is formed. The IRS decides every request, and no result is promised. Use it at your own risk.

Last reviewed: November 10, 2026. Check irs.gov for changes.